SymCom's Return Policy
An RMA (Return Materials Authorization) is required for all products returned to SymCom. Any customer may call SymCom's technical support team to request an RMA.
Any customer, at any price level, may return "preferred products" within 30 days for cash or credit. "Preferred products" are indicated on SymCom's product price sheets.
Platinum, Gold and Silver Distributors May Request an RMA for Stock Rotation:
Platinum, Gold, and Silver Distributors may rotate like-new, "preferred products" in original packaging for up to 12 months-return shipping costs are the responsibility of the distributor. Credit* will be issued to the distributor's account which may be used toward future product orders with no expiration date.
After 12 months and up to 24 months, like-new, "preferred products" may be returned for a 30% restocking fee. Credit* (less applicable fees) will be issued to the Distributor's account which may be used toward future product orders with no expiration date.
Distributors should inform SymCom of the quantity, date codes & model numbers of all units to be returned when requesting an RMA for stock rotation.
Distributors should furnish a copy of their original PO or invoice along with a return.
All other sales are final.
*No cash credits will be given for purchases over 30 days old.
Customers May Request an RMA for Non-Functioning SymCom Products:
In an effort to reduce the number of good, working units returned, SymCom's technical support team would like to talk to the end-user when they are experiencing a problem. This way, we can attempt to fix the problem before the customer removes the unit from the system. Oftentimes, a simple installation or setting adjustment may be preventing the device from functioning as the customer desires/expects.
The customer may request an RMA to send the non-functioning device back to SymCom. The RMA# should be marked on the outside of the package when sent to SymCom either directly, or through the distributor in which it was purchased. SymCom will evaluate the unit per SymCom's RMA Procedure.
To view our return policy, click on the link below.
Any customer, at any price level, may return "preferred products" within 30 days for cash or credit. "Preferred products" are indicated on SymCom's product price sheets.
Platinum, Gold and Silver Distributors May Request an RMA for Stock Rotation:
Platinum, Gold, and Silver Distributors may rotate like-new, "preferred products" in original packaging for up to 12 months-return shipping costs are the responsibility of the distributor. Credit* will be issued to the distributor's account which may be used toward future product orders with no expiration date.
After 12 months and up to 24 months, like-new, "preferred products" may be returned for a 30% restocking fee. Credit* (less applicable fees) will be issued to the Distributor's account which may be used toward future product orders with no expiration date.
Distributors should inform SymCom of the quantity, date codes & model numbers of all units to be returned when requesting an RMA for stock rotation.
Distributors should furnish a copy of their original PO or invoice along with a return.
All other sales are final.
*No cash credits will be given for purchases over 30 days old.
Customers May Request an RMA for Non-Functioning SymCom Products:
In an effort to reduce the number of good, working units returned, SymCom's technical support team would like to talk to the end-user when they are experiencing a problem. This way, we can attempt to fix the problem before the customer removes the unit from the system. Oftentimes, a simple installation or setting adjustment may be preventing the device from functioning as the customer desires/expects.
The customer may request an RMA to send the non-functioning device back to SymCom. The RMA# should be marked on the outside of the package when sent to SymCom either directly, or through the distributor in which it was purchased. SymCom will evaluate the unit per SymCom's RMA Procedure.
To view our return policy, click on the link below.
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Return Policy04-20-07.doc
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